Use Of Im On The Workplace - 1024 Words

Use of IM in the workplace Abstract: Introduction: Instant Message is a kind of online messenger used to exchange real time text over the internet by two or more recipients. Instantly messages are sent to other party, just by clicking on the send button. Now-a-days more advanced messenger are been used, where user can transfer files, exchange pictures, also can share their current location, send a voice note or can transfer any audio or video clips, and so on. Generally, people in friend s list or contact s list, i.e. specified people that tend to be in a connection and that install instant messenger in their computer or phone, acts as a link between them. IM allows efficient and cost-effective communication, receive quick response, where users can talk or chat freely, without paying any extra charge. IM was a secret language for teenagers, but now it s also used as a tool for mature communication in the workplace, used by many people. IM is spread out in many businesses and companies, as it has many benefits, like it solves the p roblem of phone call or email and saves time by quickly sending a message. But one must consider its drawbacks and risks too. †¢ Instant Message is a kind of online messenger, i.e. specified people that tend to be in a connection and that install instant messenger in their system or phone, seems to be link between them. IM allows efficient and cost-effective communication messenger used to exchange real time text over the internet by two orShow MoreRelatedHow Instant Messaging ( Im ) And Texting990 Words   |  4 PagesDiscuss how instant messaging (IM) and texting could be a benefit, or an obstacle, or both, in your industry. In my workplace, employees are able to connect with colleagues through internal social media and instant messaging (IM) tools. The social media chat tool affords employees (globally) to connect and discuss topics such as proposal support, employees with special skillsets, training interest, online tutorial sessions (i.e., updating resumes, corporate management seminars), shared informationRead MoreA Summary Of Collaboration For Organizations1747 Words   |  7 Pagestools allow users to leave messages and/or read public messages that announce upcoming events, new products, and changes in services as well as solutions to problems encountered using the organization’s products or services (Reynolds). Organizations use these tools within their websites to attract users and increase the network traffic. The bulletin board is used to keep the visitors of the site up to date with the organizations information. Another tool is a Blog. A blog is a web site where contributorsRead M oreRacism In Ralph Ellisons Invisible Man1573 Words   |  7 Pagesand published in 1952, uses objects that symbolize the narrator to aid in the explanations of the racial views of society. The main character of the novel calls himself the Invisible Man (IM). Though, not characteristically invisible, narrates his perspective of racial oppression. The novel depicts the immoral ways of racism. One of which is the barrier between whites and colored from being socially equivalent in the community. Whites and blacks in the past were required to use separate water fountainsRead MoreCritical Issues in Managing Information Systems in Organisations2183 Words   |  9 Pagesand productivity increase its use has become popular in the workplace. Although this is a major benefit through increased collaborative working there are many issues and problems that have to be addressed in order to realise the ‘creative and positive effects. The use of Instant Messaging (IM) systems in the workplace has brought with it new legal and security issues that need to be considered. Industry analysts estimate that unauthorised IM use in the workplace is between 75% and 90%. ThisRead MoreWhat Effect Are Cellphones Having On The Millennial Generation?1021 Words   |  5 Pagesfinally begun to enter the workplace and their skills have started to worry employers. Worries about attentiveness and Basic English skills trouble hiring agencies, and fears of personal life interfering with the job rumble through employer’s heads. But before employers label the millennial generation as incapable, they should explore the mindset of the millennial, the skills they possess and don’t possess, and how these attributes will affect the millennial within the workplace. Before discussing theRead MoreQuality and Safety Two Sides of the Same Medal1579 Words   |  7 Pagesmanagement representative from within the company. Safety Management Systems SMS Safety Management System (SMS) is a term used to refer to a comprehensive business management system designed to manage occupational safety and health elements in the workplace.[2] A Safety Management System provides a systematic way to identify hazards and control risks while maintaining assurance that these risk controls are effective.[3] SMS can be defined as: a businesslike approach to safety. It is a systematicRead MoreThe Effects of Social Media on Workplace Behavior2166 Words   |  9 PagesThe Effects of Social Media on Workplace Behavior Abstract This paper will examine the impact social media has on the organizational behavior of organizations. Social media is an integral part of our professional and personal environments. Nearly every organization has embraced social media into its business development, recruitment, and internal communication. Now that the flood gates have been opened and there is no turning back. Organizations have change as they broaden their horizonsRead MoreThe Impact of Instant Messaging in the Financial Services Industry: Benefits, Challenges and Recommendations5657 Words   |  23 PagesJanuary 2009 Executive Summary Unfortunately, while Instant Messaging (IM) systems have the ability to change the way financial service companies interact for the better, many of today’s implementations pose problems and challenges to address. IM technology has the benefits of gathering input from many different people in dispersed locations. This adds speed and ease to workplace communication, and presence detection eliminates the time typically lost to missed telephone calls and wastedRead MoreEmployee Is Injured On The Job1353 Words   |  6 Pagessometimes necessary to assign an employee to a position outside of their regular department. This document describes policies and procedures to be used when an employee is subject to modified or restricted duty by a workplace injury or occupational illness. (All references to â€Å"workplace injury† hereafter also apply to work-related illness.) It also outlines the steps to be taken when an employee is reassigned to a different supervisor while recovering from an injury. All medical records received byRead MoreBusiness Communication Trends844 Words   |  4 Pagescurrent trends in business communication will be discussed throughout this paper. The trends discussed will answer the following three questions. What role does business communication play in day to day activities? What trends can be found in the workplace? What message types have resulted because of these communication trends? What role does business communication play in day to day activities at work? How does it help manage daily work activities? In today’s business world there are ten (10)

Informative Speech - 1303 Words

Introduction: â€Å"Thats one small step for man, one giant leap for mankind.† When that phrase is spoken everyone knows who said it, when it happened and what kind of leap it was. It was a leap into space for America. Neil Armstrong said it, while accompanied with Buzz Aldrin as they landed on the moon, July 20, 1969. A third man, Michael Collins, stayed in orbit, and waited for the two to come back, and return back to Earth. The â€Å"Space Race† was one of the biggest competitions of the mid-to-late 20th century, along with the Space Race, there are many little known facts about the First Lunar Landing and with every government operation, and there are conspiracies. There will always be people who believe the lunar landing was faked, even though†¦show more content†¦As they blasted off the moon, flying dust and debris made the American Flag fall over. Transition: As far as the flag goes, many people believe that the flag isn’t even sitting on the moon. That this whole Space Race was just a show to make the Soviets believe that America is superior and can get to the moon. III. There have always been conspiracies about the First Lunar Landing. â€Å"That is was shot inside of a studio,† say many conspiracy theorists. i. The flag waving is one conspiracy, says Ken Than of NatGeo in 2009. xvi. Conspiracy theorists believe that you can tell Apollo was faked because the American flag appears to be flapping as if in a breeze.† xvii. The fact of the matter is†¦ the video you see where the flags moving is because the astronaut just placed it there, and the inertia from when they let go kept it moving, said spaceflight historian Roger Launius, of the Smithsonians Space amp; Air Magazine. xviii. Also, Myth Busters were able to BUST this by making a sized replica. They were able to manipulate the flag in a way that was similar to what the astronauts did. j. In a famous photo, it shows Buzz Aldrin standing in the shadow of the â€Å"Eagle’s† ladder, yet he is illuminated brightly. xix. Conspiracy theorists believe that if this h appened on the moon, there would be a shadow covering Aldrin as well. xx. But toShow MoreRelatedInformative Speech Essay855 Words   |  4 Pagestype of speech would the speaker choose. Well chapter 13 contents the creative process for informative speaking. What informative speaking is how to choose a focused informative topic, how to conduct a research and informative outline? The chapter also contains how to organize the body, introduction, and conclusion of the informative speech. Lastly chapter 13 contents explain how to prepare to present the speech and evaluate and informative speech. In order to make a well informative speech the speakerRead MoreInformative Speech912 Words   |  4 Pagesï » ¿Informative Speech: The Causes of Homelessness Subject and Purpose 1. This informative speech on â€Å"The Cause of Homelessness â€Å"is very Inform able and worth listening to, because in today’s economy it could be you or me. Some seem to think homelessness is choice. I find this speech relevant to the world I live in today, due to the high unemployment rate, declining job market, and the economic hardships that families are enduring. This topic is not a broad one, but yet can be spokeRead MoreInformative Speech793 Words   |  4 PagesA List of Informative Speech Topics: Pick Only Awesome Ideas! Just when you thing youre way past through the question How to write an essay?, another one comes. Thats the thing students desperately Google like What is a informative speech? – and, believe experts, this is something youll definitely need some professional help in. Informative speaking is a speech on completely new issue. Tell your audience something they have never known! Now that you know the answer to the question â€Å"WhatRead MoreInformative Speech1497 Words   |  6 Pagesï » ¿ORGC 201 Informative Speech Assignment Create a 5-6 minute presentation using PowerPoint visuals. Make sure your PowerPoint follows the guidelines discussed in class. The purpose of the presentation should be to inform the audience. Your presentation should reflect a topic, theme, or issue relevant to your major. For ideas of topics, you may consider looking at issues of Crains’ Chicago, The Wall Street Journal, Bloomberg BusinessWeek, The New York Times, The Chicago Tribune, cnn.com, TheRead MoreInformative Speech1451 Words   |  6 PagesInformative Speech Title: Child Care General Purpose: To inform Specific purpose: I want my audience to be informed of child care facilities Central purpose: I want my audience to be aware that they can save money I. Introduction Six months ago, corporate daycare facilities were cleaning out my bank account. I was losing the ability to pay for gas, rent and my utilities because all my money was going towards my son’s weekly daycare tuition. My parents could help me scrap on by here and thereRead Moreinformative Speech758 Words   |  4 Pagesï » ¿Informative Speech with Visual Aids Outline Specific Purpose: To inform my audience about extreme beauty practices in different cultures. INTRODUCTION I. I am pretty sure most of you here have heard the old saying that â€Å"Beauty is Pain.† II. We wake up striving to look better or beautiful everyday more and more. III. That is because as human beings we tend to be very visual and observe the look of a person before finding out who they really are. IV. So, today I will be sharing with you aRead MoreInformative Speech981 Words   |  4 PagesINFORMATIVE SPEECH (David Hurt, COM 108) Low Pay for Women Compared to Men in America How much did you pay for your car? Did you know that the difference between an average man and women’s salary is enough to purchases a new automobile in America. Below I’m going to discuss the pay gaps, Educational aspects with men and women, and why this issue is world wide. In order to better understand this issue of pay between men and women look at your wife’s or husband’s pay and you’ll see theRead Moreinformative speech1255 Words   |  6 Pagesï » ¿ Title: Information Speech Outline â€Å"The Evolution of Animation† Subject Code: USEL 23 - Speech Communication Prepared For: Datin Minda Hassan Prepared By: Nur Rabiatul Adawiyah Bt Mohd Nor Kamarudin (1411170007) Class: Oregon Program: ADFP Summer 2014 Preparation Outline Informative Speech â€Å"The Evolution of Animation – From 2D Animation to 3D Animation† General Purpose: To inform Specific Purpose: To inform my audience the evolution of animation. CentralRead MoreInformative Speech1145 Words   |  5 Pagesï » ¿Cheyenne Duran Comm 20 Kelly Glass October 23, 2013 Informative Speech Outline Topic: Gun Control Organizational pattern: Topical Specific purpose: To inform my audience about the controversial subject gun control. Primary audience outcome: I want my audience to know the two sides on the topic of gun control. Thesis statement: Gun control will create laws and licensing to possess a gun to help decrease crime and fatalities, but also people believe gun control is going against our constitutionalRead MoreInformative Speech2057 Words   |  9 PagesInformative Speech Preparation Outline INTRODUCTION Attention Getter: Thousands of screaming fans are on their feet fingers crossed. Forty four second left on the basketball game N.C. State fifty two, Houston fifty two. A dangerous pass is almost stolen by Houston. Twenty two seconds left. Sidney passes to Bailey in the corner. Bailey throws it too Whittenburg, FIVE second left. Whittenburg shoots a prayer from thirty feet. THREE seconds †¦TWO seconds, the ball looks to be short and all hope

Supply Increases Price Free Essays

Homework Week 2 3. What effect will each of the following have on the demand for small automobiles such as the Mini Cooper and Smart car? a. Small automobiles become more fashionable This will increase the demand in small automobiles b. We will write a custom essay sample on Supply Increases Price or any similar topic only for you Order Now The price of large automobiles rises (with the price of small autos remaining the same) The demand will increase c. Income declines and small autos are an inferior good. The demand will increase d. Consumers anticipate that the price of small autos will greatly come down in the near future. The demand will decrease e. The price of gasoline substantially drops This statement is unclear. You can’t really tell if the demand for small automobiles will increase or decrease just because the gas prices drop substantially. 6. What effect will each of the following have on the supply of auto tires? a. A technological advance in the methods of producing tires. Supply will increase b. A decline in the number of firms in the tire industry. Supply will decrease c. An increase in the price of rubber used in the production of tires. Supply will decrease d. The expectation that the equilibrium price of auto tires will be lower in the future than currently. Supply will increase e. A decline in the price of large tires used for semi-trucks and earth hauling rigs (with no change in the price of auto tires). Supply will increase f. The levying of a per-unit tax in each auto tire sold. Supply will increase g. The granting of a 50-cent-per-unit subsidy for each auto tire produced. Supply will increase 9. How will each of the following changes in demand and/or supply affect equilibrium price and equilibrium quantity in a competitive market; that is, do price and quantity rise, fall or remain unchanged, or are the answers indeterminate because they depend on the magnitudes of the shifts? Use supply and demand diagrams to verify your answers. a. Supply decreases and demand is constant Price goes up and quantity goes down b. Demand decreases and supply is constant Price goes down and quantity also goes down c. Supply increases and demand is constant Price goes down and quantity up d. Demand increases and supply increases Price is indeterminate and the quantity goes up e. Demand increases and supply is constant Price goes up and quantity up f. Supply increases and demand decreases Price goes down and the quantity is indeterminate g.Demand increases and supply decreases Price goes up and the quantity is indeterminate h. Demand decreases and supply decreases Price is indeterminate and the quantity goes down 11. Critically evaluate: â€Å"In comparing the two equilibrium positions in figure 3. 7a, I see a larger amount is actually purchased at a higher price. This refutes the law of demand† The increase in demand from D1 to D2 increases both equilibrium price and equilibrium quantity. On the second equilibrium we can see that demand has increase causing buyers to buy more at higher prices than the first equilibrium. How to cite Supply Increases Price, Essay examples

TK Ceramics an Indonesian Opportunityâ€Free Sample for Students

Questions: What is the best process to redesign the internally facing and customer-facing jobs? What are the advantages and disadvantages for drawing at least some of the top workers from existing staff? How would you create job descriptions and person descriptions for jobs in the shops that do not yet exist? Do the field sales representatives have similar key skills and abilities requirements to those that may be needed for the shop staff? Answers: Introducation In business, meeting the expectations of customers remains the critical goal of an organization. Companies, like TK Ceramics, can achieve this objective by adopting processes that are supposed to make it operate efficiently instead of focusing only on the results delivered to the consumers. Importantly, the business processes have to be directed towards the business-facing activities including budgeting and planning while the customer-facing activities focus on the department directly involved with sales and marketing (Harmon 2003). In most cases, companies have established various departments to serve these activities. Nevertheless, the businesses stand an opportunity to improve its performance by ensuring its business-facing processes or activities are responsive to the demands of customers. 1.Based on the case study, the internally facing jobs must be established through designing the relevant departments to meet these expectations. Hammer (2007) argues that designing the internally facing jobs should begin with the planning process. With planning, it is possible for the company to analyse its processes, predict outcomes, budgeting, and forecast performance. Harmon (2003) holds that the internally facing is a business planning function that is essential in addressing the confusion experienced by the organization. By considering the views of European Tiles customers in Melbourne in planning, the TK Ceramics will make the process to be partially customer facing. This process will create a positive overall result for TK Ceramics. Harmon (2003) holds that planning functions can improve the processes of a business and satisfy the customer demands. Marketing is a customer-facing job or process as it involves persuading the targeted market to embrace the new tiles. The sales representatives and marketers have the duty to deliver the expected product because this is a customer-facing duty. However, for the sales representatives to deliver this product, they require data processing techniques to help in tracking the needs of its customers and satisfy them. Nevertheless, the processes must be cost-effective and efficient because even the customer-facing jobs or activities bear business-facing qualities (Harmon 2003). The new design should also focus on order processing that is an important internal function of the company. The function interfaces with customers. Order processing is customer facing that compels TK Ceramics to meet the minimum business needs including shipping, accurate billing, booking sales, and identify the order-completion challenges. Despite being business facing, order processing affects customers. To this effe ct, an efficient processing would satisfy the customers. Purchasing is also important job that internally facing. According to Hammer (2007), purchasing is an internal function that can be achieved by structuring the organization to enhance the supply of the materials from the suppliers. Both the new and the old suppliers must embrace this internal function. Nevertheless, the product quality is essential in the purchasing process because it is customer facing. The production process is an internally facing function. The task of the employees is to organize production tasks. Studies indicate that production is oriented towards satisfying customer demand and make products (Hammer 2007). TK Ceramics is a successful company that needs to operate production as customer-facing function. The business-facing function also influences the production process thus leading to cost-efficient and effective tiles. Customer service job is also essential in determining the success of TK Ceramics in the new engagement. This function is customer facing that imposes tight scripts detailing desirable responses to any scenario. Customer service representatives motivate employees by deciding the best ways to satisfy the customers (Hoye Lievens 2006). Finally, training employees ensures they learn new ideas and skills that can allow them to perform. Employee training is an internally facing function meant to influence customer-facing aspects (Shammot 2014). This is because; the workers have to interact with customers. The training facet benefits the customer service and sales as it allows the workers to represent the business consistently and positively. 2.Hiring workforce is a critical process that defines the success of an organization. TR Ceramics has invested in the HR department to help the firm identify and hire the top talents. Shammot (2014) believes that the success of hiring depends on planning so that the HR manager can identify the right person. Since the company already has qualified and experienced staff, both outsourcing ad internal recruitment would be beneficial (Linnehan Blau 2003). Organizations give preference to internal recruitment resources to fill vacancies, especially where the pool of workforce is known. Hoye and Lievens (2005) held that internal recruitment is important because it is within the control of the organization. Kotler and Keller (2000) identify different methods that companies can use to conduct the internal recruitment like job posting. Without a doubt, employees of TK Ceramics offer a wide pool of job opportunities in this business. Shammot (2014) maintains that internal job postings allow th e HR manager to issue circulars relating to the vacancies available for the staff. This recruitment method allows employees to access opportunities that can maximize their competences, capabilities, and efficiency as explained by Haroon (2010). Importantly, employee referral is a strategy that companies use to recruit highly skilled employees (Tipper 2004). This internal channel of recruitment has become critical for many companies as they seek services of specific candidates for the opportunities. The employee referral is the cheapest and easiest recruitment source because there is no need for rigor (Nicu Sturz 2008). Advantages With this internal recruitment, the HR manager already has complete information about the employee. The HR manager can assess the strengths and weaknesses of the candidate. Noe, Hollenbeck, Gerhart, and Wright (2008) holds that this method is preferred by many organizations because the worker is conversant with the operations of the organization thus makes training irrelevant. Similarly, this method makes it possible for the HR to attract applicants because they can access them within the firm. Nicu and Sturz (2008) maintained that the internal recruitment process is critical for applicants because they have the knowledge about the vacancy. This method is also faster and cheaper in filling vacancies than other methods. Disadvantages The inside recruitment limits chances of introducing new blood and applicant into the company. It becomes difficult for the company to infuse new skills relevant to the firm. Linnehan and Blau (2003) and Tipper (2004) have justified that internal process limits the number of new applicants from joining the firm. As such, it reduces the introduction of new ideas beyond the business thus reduces the diversity aspects of the firm. 3.Job Description for Assistant Manager The assistant manager will have to undertake numerous responsibilities. Indisputably, this job requires exceptional leadership skills, multitasking potential, and excellent people skills. Job skills and qualities Strong leadership skills Exemplary organizational ability Friendly and outgoing Recruiting and training staff Strong communication skills Problem-solving skills Customer-service skills Patience Interpersonal skills Duties Review customer accounts Listen to customer requests Take orders, process billing, calculate charges Handle complaints Refer customers Education High school diploma qualification Training Short-term on-job training Training instils skills and knowledge about the company Salary $18.21 hourly wage Extra benefits Sales incentives like gift certificates, bonuses, and paid day off Discounts like free gas cards, phones, and discounted suites Expected hours Work shifts will be based on the location Able to work for 40-hour week Ready to work on weekends, holidays, and nights Dress Code Varied work attires Managers dress in business casual Field salespersons and managers wear company brand Use company uniform 4.Sales representatives are the individuals who persuade and convince customers to accept a brand. Mayer and Greenberg (2006) argued that a good salesperson have two basic qualities including ego drive and empathy. The ability to feel is central to any salesperson. This is because; empathy will allow them to share the feelings of customers. They have to behave in a way that is humane and persuasive. Sometimes, an individual can know the feelings of others without agreeing with such feelings. However, the situation is distinct for a salesperson. For instance, Mayer and Greenberg (2006) found that salespeople could never sell without having invaluable and irreplaceable capacity to get critical feedback from the customers. Everything revolves around empathy. Unfortunately, a salesperson without empathy will aim at a target but if such targets fail, the sale is forfeited. A good salesperson never misses the sale even if they fail to meet the target. The salesperson should have good empathy to allow them react to the customers needs. A good salesperson should be responsive to the customer reactions. They value the real interactions with customers compared to the shop staff who are bound by the sales track (Mayer Greenberg 2006). The field salesperson has to sense the feeling of customers thus respond to the needs of the customers. The salesperson should also have the ego or need to conquer. This makes the salesperson to develop the zeal and the feeling to maximize sales. This is distinct from the shop staff that rarely needs to conquer. The shop staff lacks the ego drive because the staff focus on maximizing money. The conquest is a powerful strategy to enhance the sales representatives ego. They have the self-picture that improves the virtues of conquest instead of failures. Given the nature of selling, the field sales representatives are willing to give more than the expectation (Mayer Greenberg 2006). The synergistic effects of ego drive and empathy relationship triggers selling. Martin (2011) found that individuals with strong ego drive utilize empathy to maximize motivation. Since the salesperson in the field need sales, such a person can never spill over the empathy to let it become sympathy. The ego drive rarely allows them to side with clients but allow them to maximize their knowledge to persuade and motivate customers to make the sales as presented by Martin (2011). For an individual to succeed as a salesperson, passion for selling is critical. This should be a factor to consider when an organization is recruiting sales representatives. The interpersonal skills including the negotiation and communication skill are important for a salesperson. Through proper communication skills, these salespersons can persuade and convince the customers to accept the products (Martin 2011). The experience of salesperson is never comparable to the passion for selling. To this effect, the HR manager should train the sales representatives to learn new ideas required in the organization. With training, the HR manager helps the staff to maximize potential. In most cases, companies prefer hiring individuals without experience is sales. However, through training, the new workers can acquire relevant skills through training. Rampton (2014) argues that sales representatives are initiative because they can rarely wait for orders to act. This is a problem with shop staff who have to wait for orders from the manager to act. They are enterprising people thus maximize the opportunity. With discipline, the sales representatives are able to remain on track. In fact, the challenges experience is the stepping-stone. Therefore, the salespeople go the full stretch to accomplish their objectives. Similarly, the company leaders seek solace in coachable people. These individuals can make good sales representatives. Rampton (2014) also added that coachability makes it possible to predict the success of these workers. Without a doubt, the coachable people are early adopters. This ensures that salespersons do things right by adapting new strategies required in the market. References Hammer, M. (2007) The process audit, Harvard Business Review, April. (Available at https://hbr.org/2007/04/the-process-audit). Harmon, P. (2003, Dec) Analysing and improving customer-facing processes, Business Process Trends, vol. 1, no. 11, pp. 1-15. Haroon, M. (2010) Determination of relative effective recruitment sources. a case based on experience of Pakistani banks, Interdisciplinary Journal of Contemporary Research in Business, vol. 1, no. 11. (Available at :https://news-business.vlex.co.uk/vid/recruitment-case-based-pakistani-banks-229205815) Hoye, G .V., Lievens, F. (2006) Tapping and grapevine: a closer look at word-of-mouth as a recruitment source, Journal of Applied Psychology, vol. 92, no. 2, pp. 341-352. Hoye, G. Lievens, F. (2005) Recruitment related information sources and orgnisational attractiveness: can something be done about negative publicity?, International Journal of Selection Assessment, vol. 13, no. 3. Kotler, P. Keller, K. L. (2000) Marketing management (The Millennium ed.). Pearson Prentice Hall, Upper Saddle Rive, New Jersey. Linnehan, F., Blau, G. (2003) Testing the impact of job search and recruitment source on new hire turnover in Maquila Dora, Journal of Applicable Psychology, vol. 52, no. 2, pp. 553-562. Martin, S.W. (2011) Seven personality traits of top salespeople, Harvard Business Review, June 27. (Available at https://hbr.org/2011/06/the-seven-personality-traits-o) Mayer, D. Greenberg, H.M. (2006) What makes a good salesman, Harvard Business Review, July/Aug. (Available at https://hbr.org/2006/07/what-makes-a-good-salesman) Nicu, S., Sturz, A. (2008) The advantages and disadvantages of personnel recruitment intern source. University Aurel Vlaicu of Arad, Romania. Noe, R., Hollenbeck, J.R., Gerhart, B., Wright, P.M. (2008) Human resource management:gaining a competitive advantage. McGraw-Hill, New York. Rampton, J. (2014). The 15 characteristics of people who succeed at sales, Entrepreneur, November 25. (Available at https://www.entrepreneur.com/article/239465) Shammot, M. M. (2014) The role of human resources management practices represented by employees recruitment and training and motivation for realization of competitive advantage, African Journal of Business Management, vol. 8, no. 1, pp. 35-47. Tipper, T. (2004) How to increase diversity through your recruitment practices, Industrial Commercial Training, vol. 35, no. 4, pp. 158-61.